There’s a common theme in all successful organizations—they’re continually exploring avenues to optimize their daily operations. If your company is looking to efficiently streamline its workload, outsourcing your needs with a business support provider could be the solution.
Why Companies Choose GGA for Their Business Support Needs
GGA solutions specializes in providing superior nearshore business support. Through our rigorous new talent integration process, attention to detail, and commitment to understanding your needs—we deliver high-quality solutions while representing your business positively.
Located in Tijuana, Mexico, we’re right on the California border, sharing an outstanding cultural affinity with the U.S. English is the first language for over 85% of our representatives, alleviating any common communication issues that frequently occur when outsourcing to Asia or South America.
GGA knows what it takes to make your business run smoothly. Our entire management team has experience holding senior roles and C-level positions in the United States. This gives us the innate ability to understand the problems you’re facing—because we’ve experienced them ourselves.
What good is outsourcing your business support needs if your provider can’t effectively advocate on behalf of your business?
GGA knows the only way to adequately represent clients like you is by ensuring our employees are well-versed in all aspects of your company. Our agents go through a rigorous training program before they go live, guaranteeing they represent you in a positive manner.
To put it into perspective, most law enforcement agencies in the U.S. have a three-month academy training period for new recruits. Our employees train on the nuances of your company for six months to gain a complete understanding of your industry and business goals.
Bringing on a large group of domestic workers for your business processing needs can be expensive. For companies looking to maintain high-quality representatives for a fraction of the cost, GGA is the ideal partner.
Compared to U.S.-based workers, we assemble your entire support team for 40% of the cost. With GGA, you get high-quality service and support, while saving a significant amount of capital.
Commitment to Integrity
Other offshore providers focus on acquiring as much revenue as possible and immediately lock you in for the longest contracts available. At GGA, we do things differently. Our partnerships are the sole reason we’ve been able to expand so quickly. We’re not here to make a quick buck. Your success is our success, and we pride ourselves on delivering solutions you can trust.
We encourage clients to try our 3-6 month short-term plans before making any long-term commitments. All of our agreements have 90-day exit clauses, providing you with a no-pressure way to evaluate if GGA is the right choice for you. This commitment to delivering trustworthy service is shown in our retention rate, as we’re still working with the very first client we brought on. And the second, third, and fourth … you get the point.
GGA is here to be your long-term partner—not through legally binding documents, but through high-quality service.
Sales drive growth, and for companies looking to outsource lead generation, GGA can help supplement your needs. Our commitment to fully understanding and representing your business enables us to deliver industry-leading results you simply can’t find anywhere else.
We have experience in handling both inbound and outbound channels for a variety of industries, such as:
- Medical plans
- Online commerce
GGA solutions delivers measurable results for all industry partners, as that’s the best way to evaluate your ROI.
For example, our medical development plans are at the forefront of the sales development industry. We guarantee to maintain a minimum 65% conversion rate, and our current medical partners average a 74% conversion rate—well above the global standard.
Additionally, GGA’s two-step sales process also delivers exceptional results for businesses looking to outsource their lead generation. For example, before partnering with GGA, one of our insurance clients averaged 10 to 12 new policies every two weeks. After implementing our process, they quickly saw a 120% increase, processing anywhere from 25 to 30 plans bi-weekly, solely based off of GGA’s leads.
GGA offers a variety of services to accommodate your unique needs, such as:
Business Process Support
- Lead development
- Cross sales
- Prospect nurturing
- Technical support
- IT support
- Technical support (Tier 1-3)
- Digital infrastructure and software support
- Billing and payment processes
- Credit and collections
- Fraud prevention
- Claims support
- FNOL support
- Adjuster support
- Verification support
- Data entry
- Finance support
Customer Service and Experience
For companies looking for a cost-effective way to supplement their customer service needs, GGA provides support for the following communication channels:
- Website chat platforms
- Social media
Our ability to deliver exceptional results stems from the quality of our employees. Regardless of your customer’s location, our bilingual teams can effectively communicate on behalf of your business. Our representatives are fluent in:
- Mandarin Chinese
As a service-first organization, we understand how crucial high-quality personnel members are to representing your company.