But what if there was a better way? With GGA’s outsourced insurance claim support, there is.
How GGA’s Outsourced Insurance Services Improve Your Operations
As a strategic partner to several insurance carriers, agencies, and brokers, GGA has the skills and experience needed to support your back office functions.
Our holistic solutions provide value across the entire insurance chain by:
- Reducing costs
- Simplifying workflow
- Standardizing processes
- Reducing errors
- Monitoring customer analytics
- Evaluating consumer insights
No matter your insurance outsourcing needs, you can rest assured knowing the expert team at GGA has you covered. We’ll take care of your secondary business functions so you have the edge needed to thrive in a competitive market.
Our Outsourced Claims Management Services
GGA maximizes your operational efficiency by providing the following solutions:
Back Office Support
- Endorsements and Certifications
- Document Indexing and Filing
- Loss Run Processing
- Invoicing, Billing, and Accounting
- Bookkeeping and Forensic accounting
- Data Entry
- Customer Support
- Multi-channel First Notice of Loss
- Policy Setup
- Quotes, Ratings, Proposals
- Certificate of Insurance (COI)
- Renewal Exposure Summary
- Policy Checking and Administration
- Claims Administration
- Renewal Processing
- New Business setup
New Customer Prospecting
- Prospecting and Outreach
- Lead Generation
Real Life Applications: Case Studies With U.S.-Based Insurance Providers
Combatting customer attrition is challenging for many insurance companies. Luckily, GGA’s two-step sales process helps grow and maintain your book of business.
We have a track record for turning prospects into secured business. Read these case studies to get a better idea of how we can help your business next.
Policy Renewal Outreach
At GGA Solutions, we provide measurable results for our insurance partners. For example, one of our medical insurance clients struggled to manage their customer attrition. Because of our reputation for being at the forefront of the policy renewal industry, they turned to us to help supplement their renewal process.
Most outsourced insurance companies have difficulty maintaining a conversion rate of 30%. However, at GGA, we’re so confident in the quality of our representatives that we guarantee to provide a minimum conversion rate of 65%. In this particular case, our partners averaged a 74% conversion rate because we were able to process 250% more renewals than the competition.
New Policy Acquisition
Before enlisting the help of GGA’s outsourced insurance claim support, one of our family insurance clients consistently filed 10 to 12 new policies every two weeks.
However, after partnering with GGA, their productivity skyrocketed by 120%. GGA’s lead generation completely changed their operational efficiency—they began processing anywhere from 25 to 30 plans biweekly. They doubled their productivity for 40% less than a U.S.-based sales outreach program.
The Advantages of Outsourcing Your Claims Management Nearshore
Let’s face it—the quality of your outsourced insurance service varies based on your provider’s location. Facilities in the Philippines or India tend to bring the most challenges due to:
- Cultural differences
- Language barriers
- Heavy accents
- Different time zones
When outsourcing claims management, you want a company that shares a cultural affinity with your client base.
Enter GGA Solutions. We’re 15 minutes south of San Diego and pride ourselves on high-quality communication. For over 85% of our employees, English is their first language, and many attend universities in the United States.
Additionally, our entire management team has extensive experience holding senior roles and C-level positions for U.S.-based companies. We have an innate understanding of what your business needs to succeed because we’ve been there, too.
Discover the GGA Difference
Looking to outsource your insurance claims, outreach, or handling? Reach out to your neighbors at GGA Solutions—we’re happy to help.
We’ve built a culture that prioritizes high-quality service. With GGA, you get more than operational support, you gain a dedicated partner with you every step of the way.