6 February, 2025
Workers on calls with clients

The Role of BPO Technology in Driving Business Competitiveness

Explore how BPO technology, including AI, machine learning, cloud computing, and automation, drives efficiency and keeps businesses competitive.
6 February, 2025
Customer sitting at desk with laptop while on phone

A Guide to BPO Customer Experience

Explore our guide to BPO customer experience, offering strategies to improve service delivery and foster lasting customer relationships in your business.
16 January, 2025
team in office on calls

Understanding the Challenges of Third-Party Claims—and How to Overcome Them

Explore the common challenges businesses face when outsourcing third-party claims and discover practical tips to maintain quality.
8 January, 2025
Taking On Back-Office Challenges During Peak Tax Season

The Top BPO Industry Trends Shaping 2025

Get eyes on the top BPO industry trends shaping 2025, including AI adoption, sustainability, remote work, and globalization.
8 January, 2025
Taking On Back-Office Challenges During Peak Tax Season

Taking On Back-Office Challenges During Peak Tax Season

Outsourcing back-office tasks can help businesses stay efficient during peak tax season. Learn strategies to stay organized and focused on clients.
8 January, 2025
The Advantages of a Bilingual Call Center for North American Businesses

The Advantages of a Bilingual Call Center for North American Businesses

GGA’s bilingual call center employees enhance customer satisfaction, reduce miscommunication, and expand our reach across North America.
2 December, 2024
Support agent on phone with client

A Guide to TPA Customer Service

Explore our detailed guide to TPA customer service, offering valuable insights and practical advice.
22 November, 2024
Worker on support call

Advantages of Outsourcing User Support

Discover the advantages of outsourcing user support, including cost savings, enhanced collaboration, and access to specialized skills.
22 November, 2024
Worker on call while using computer

A Guide to Outsourcing Business Processes

Explore our guide to outsourcing business processes, featuring benefits and best practices that result in success.