The holiday season is bound to bring joy, celebrations, and a tidal wave of customer demands. To accommodate this annual rush, retailers, SMBs, and large enterprises alike often turn to part-time seasonal employment.
As the B2B market evolves, however, the effectiveness of this traditional approach diminishes. Black Friday checkout lines aren’t what they used to be—customers now prefer the convenience of online checkout.
So, how are you adapting to this digital demand?
Instead of scrambling to recruit and train temporary employees, outsourcing customer support allows you to tap into a well-established team of experts who specialize in handling high-volume customer interactions. In this blog, we’ll delve into the struggles of holiday employment, and how seasonal customer service representatives can help.