A top 100 insurance company from the US
Goals
A turnkey project, with operations from zero to a 600 positions.
Results
As the first year anniversary of operations in Mexico approached:
- All dateline and hiring goals met on time.
- Up to 37% savings per position established.
- Up to 25% increase in the company´s own KPI´s.
We served our client with:
A Senior team of executives
- Experienced, bilingual, bicultural, high-level team to asses and plan for the Company´s establishment in Mexico.
- Continuous up to date communications and scoreboard for transparency and accountability.
- Recruiting, hiring, development, and establishment of the management operations team.
- Full operations establishment, including legal, labor, and tax licensing according to Mexico´s law.
- Facilities acquisition consultancy for the continuity of their expansion plans.
Business Culture and Operation Processing
- Company´s culture and values adaptation to their new team.
- Recruiting, training, hiring and starting up of their Customer Service, Claims, and Sales agents.
- Step by step assimilation and adaptation of both countries’ laws and work environment practices.
